What is Stars Casino and Its History
Stars Casino presents an online gaming platform that emerged as a digital extension of a long-standing tradition in the gambling industry. CEC Prague, s.r.o., the company operating the casino, has over two decades of experience in the field, having operated a network of brick-and-mortar establishments under the Star Casino Group brand since 1998.
The launch of the online version in July 2023 represented a logical step in the digitalisation of the gaming industry. The casino thus joined the growing number of online establishments in the Czech market and offered players the opportunity to play their favourite games from the comfort of their homes.
It is important to distinguish Stars Casino from other entities with similar names. Previously, the company Star's casino a.s. (IČO: 03414191) operated in the market, which was founded in 2014 but was deleted from the commercial register in 2018. This company was not related to the current Stars Casino.
The current Stars Casino holds a Czech license for operating online gambling, which is a major advantage for local players. The license ensures that the casino complies with strict regulatory requirements and provides a transparent and secure gaming environment.
Registration and Account Creation
The registration process at Stars Casino is designed to be as simple and fast as possible. Players can create an account within minutes via an intuitive registration form on the main page of the casino.
During registration, it is necessary to fill in basic details such as name, surname, email address, phone number, and date of birth. The casino emphasizes the accuracy of the provided information, as these data will later be used for identity verification.
Stars Casino offers multiple options for identity verification, making the account activation process easier. Players can use various documents such as an ID card, passport, or driver's license. The verification process usually takes 24-48 hours, during which the casino team checks the provided documents.
After successful registration and verification, players gain access to all casino features, including the ability to deposit funds and play games. The casino also automatically enrolls new players into the loyalty program, where they can earn points for each game.
Importantly, Stars Casino adheres to strict requirements for responsible gaming and allows setting limits for deposits, losses, and time spent playing during registration.
Game Offering and Popular Games
Stars Casino boasts an extensive game library that satisfies various player preferences. The casino collaborates with 11 renowned game manufacturers, ensuring high quality and variety in its game offering.
Slots and Fruit Machines
The core of the game offering consists of slot machines with approximately 500 titles. The casino offers a wide range of slots from classic fruit machines to modern video slots with advanced graphics and bonus features.
Among the most popular slots are titles with progressive jackpots, which offer the potential to win millions of crowns. These games are regularly updated, and the casino ensures that players have access to the latest and most exciting titles on the market.
Slots are categorized into various themes, such as adventure slots, Egyptian motifs, fruits and classics, or modern video slots with movie themes. Players can also use filtering by manufacturer or game type.
Table Games and Live Casino
In the area of table games, the casino mainly offers roulette in various variants. Unfortunately, blackjack and other traditional table games like poker or baccarat are missing, which might be a limitation for some players.
A major drawback of Stars Casino is the absence of a live casino. Live dealer games, which provide an authentic stone-casino experience through a live stream, are not available in the offering. This limitation may deter players who prefer interaction with live dealers and the atmosphere of a real casino.
The software for games is provided by established providers such as Pragmatic Play, NetEnt, Microgaming, among others, which guarantees fair play and high quality standards.
Bonuses and Promotional Offers
Stars Casino offers an attractive bonus programme starting at registration. The welcome package for new players includes 100 free spins, which they can use on selected slots. These free spins provide a great opportunity to try the casino without needing to make a deposit.
Unfortunately, the casino does not offer a no-deposit welcome bonus, a trend preferred by many current players. The absence of the no-deposit bonus may be disappointing for some new users.
The casino runs promotional offers practically every week. These events may include reload bonuses, cashback offers, tournaments, or special free spins on new games. The regularity of these events ensures that existing players have a reason to return and discover new opportunities continually.
Bonus conditions are transparent and clearly stated in the terms and conditions. Betting requirements are usually around the market average, but players should always read all conditions carefully before activating a bonus.
The loyalty programme rewards active players with points for each game, which can later be exchanged for various rewards or bonuses. The system is set up to encourage long-term loyalty and regular play.
The VIP programme for the most active players offers exclusive benefits such as faster withdrawals, higher limits, personal account managers, and special bonus offers.
Payment Methods and Prize Withdrawals
Stars Casino offers a limited but practical range of payment methods. There are a total of 3 payment options available, which may be limiting for some players compared to competitors, who usually offer a wider range of options.
The available payment methods include bank transfers, payment cards, and selected e-wallets. Each method has its specific limits and timeframes for processing transactions.
The minimum deposit is usually around 200 CZK, while the maximum limits are set high enough to suit even more demanding players. Exact limits may vary according to the chosen payment method.
Prize withdrawals are processed quickly, usually within 1 business day. This speed is a significant advantage, as many competing casinos take 2-5 business days to process withdrawal requests.
For the first withdrawal, it is necessary to undergo an identity verification process, involving providing documents like an ID card and proof of address. This process is a standard security measure.
The minimum withdrawal is set at a reasonable amount, allowing even smaller players to regularly withdraw their winnings. Maximum daily and monthly limits are high enough for most players.
All transactions are protected by modern encryption, and the casino adheres to strict security protocols to protect players' financial information.
Mobile App and Compatibility
One of the drawbacks of Stars Casino is the absence of a dedicated mobile app. At a time when most players prefer playing on mobile devices, this limitation can represent a certain handicap.
However, the casino partially compensates for this drawback with a quality mobile interface optimized for browser play. The website is responsive and automatically adjusts to the screen size of a mobile device or tablet.
The mobile version retains all key features of the desktop version, including access to games, accounts, bonuses, and customer support. Navigation is intuitive and adapted for touch control.
Players can access all available slots and games on mobile devices. Game loading is relatively fast, and game performance remains stable even on weaker devices.
Registration and account management work smoothly on mobile devices as they do on PCs. Deposits and withdrawals are also fully supported in the mobile version.
Compatibility is ensured with all modern browsers on iOS and Android devices. The casino regularly tests and optimizes the mobile experience to ensure the best performance.
Future plans of the casino may include the development of a dedicated mobile app, which would provide an even better user experience and options like push notifications about bonuses and new games.
Customer Support and Security
Stars Casino provides customer support through several communication channels, although the offering is not as extensive as some competitors.
Online chat is available daily from 8:00 to 24:00, covering most of the time when players are active. Chat operators are trained in Czech and can quickly resolve most common queries and issues.
Email support operates 24/7, with players usually receiving a response within a few hours. This channel is suitable for more complex queries or issues that require a more detailed investigation.
The contact form on the website provides a structured way to submit a query or complaint. The form automatically categorizes requests, speeding up their processing.
However, there is a lack of phone support, preferred by some players, particularly older generations or those with more complex issues requiring immediate resolution.
From a security standpoint, the casino uses advanced SSL encryption to protect all data transmitted. Czech licensing requires adherence to strict security standards and regular audits.
Players' personal data is protected in accordance with GDPR, and the casino has clearly defined privacy policies. Players have full control over their data and can request its modification or deletion.
The casino supports responsible gambling through tools for setting limits, breaks, and self-exclusion. It also cooperates with organizations aimed at helping problem gamblers.